Questions / Answers
Where mysteries vanished
How to create my account?
Creating an account makes it easier for you to shop and to place your orders faster, or even to track your parcels.
To create your account, all you need to do is:
- Start on the Implicite home page
- Click on My Account at the upper right hand corner of the page
- Fill in the required information
- Click on "Submit"
You will receive a confirmation email indicating your login information.. If you have not received any email messages from Implicite, please remember to check your spam folder.
How to connect to my account?
Go to any Implicite page then click on My Account at the upper right hand corner. Enter the login information that were sent to you upon subscribing to our website.
What do I do if I’ve forgotten or lost my password?
Just click on "Forgot your password?" from the My account page. Then enter your email address and click on "Submit". The system will automatically send you a new password to your email address. You can then change it from within your Implicite account. If you have not received any email messages from Implicite, please remember to check your spam folder.
How to change my personal information ?
On any Implicite page, click on My account at the upper right hand corner, then on "Account information". From this page, you can change any personal information.
How to receive our newsletter?
To receive privileged offers from Implicite and its partners, subscribe to the newsletter using the link at the bottom of the Implicite home page.
How often do customers receive the newsletter?
You will receive three times a month news about all the new Implicite trends, exclusive sales, sweepstakes, in addition to our special offers, or those of our partners.
How to unsubscribe from the newsletter?
You can unsubscribe from the newsletter by opening one of the newsletters you have received and clicking on the link: "If you want to unsubscribe from this newsletter, click on this link". If the link does not work, please contact our customer service.
How to place an order?
It is easy to place an order on our site: you can start by creating your own user account (for more information, check out the My Account part of this FAQ. Then all you need to do is follow the steps below:
- Place your items into your cart: click on the item of your choice, select the colour as well as the size, and then click on “add to cart". A Window will open to offer you a choice between continuing your shopping, or viewing your cart. If you wish to keep shopping, click on “Continue Shopping”, then repeat the same operation for all the products that you wish to purchase.
- Review and confirm your cart and the method of delivery: once your selection is made, click on the cart at the upper right corner of the online page. A page will open showing a recap of your shopping cart. You may change colours and sizes of your items. You just need to click on the “Modify” button to the right of the recap table. If you have a discount code, enter it into the fields intended for this purpose. Choose your method of delivery: to the address of your choice or to a pickup point. Finally, click on “Confirm my order”.
- Sign in: once the order is confirmed, the “Identification” page will open. Enter the email address used for the creation of your account as well as your password. If you have already signed in before placing your order, the “addresses” page will be displayed directly. If you are a new customer, re-enter your email address into the field intended for this purpose and you will be automatically directed to the account creation section.
- Addresses: confirm the selected billing and shipping addresses. Then, you can accept the Implicite Terms and Conditions of Sale by checking the box for “I have read and accepted the Terms and Conditions of Sale”. The Terms and Conditions of Sale are available for viewing at the bottom of pages of the site. You may also download them by clicking HERE. Finally, click on “Confirm my order”.
- Pay for your order: the “Payment” page will open. Select the desired method of payment among those offered. Then click on “Finalize my order” in order to enter your payment details, then confirm. Payment is 100% secure.
Once your payment has been authorized, an order number is displayed, as well as a recap to confirm that your order has actually been taken into account. This number will enable you to track the processing of your parcel step by step, from the moment it undergoes preparation until delivery, using the “My Account” section online.
How to delete an item from the cart?
In front of each item listed on the cart, there is a “Delete” button. By clicking on it, the item will disappear from the cart.
How do I use my discount code?
Once your cart has been filled, you need to enter the discount code, if any, into the field called “Discount code?”, then click on “OK”. If the code is taken into account, you will see the discounted amount deducted from the total amount of your order. If the code is not taken into account, you may wish to contact our customer service department for further information.
How do I know if an item is still in stock?
All products that we display on our website are available for sale. From the sizes menu on the left, you can view all the available product sizes. Items that are out of stock can not be selected.
How to check on the status of an order?
Within minutes from successfully placing your orders, we will send a confirmation email. We will also inform you by email upon shipping out your order. You can sign into your customer account at any time (using your email address and password) to check on the status of your order step by step: If your order has the “Completed” status, that means that it has left our warehouses and that you will be receiving it shortly in the days to follow.
How do I view my shopping cart?
At any time you wish, you can view the contents of your shopping cart by clicking on the basket icon in the upper right corner of the screen. This is accessible from all pages on the site.
How do I modify or cancel my order?
To cancel or modify your order, please contact our customer service department by email or by phone. Please make sure you provide your order number for reference. Cancellations and modifications can only be made if your order has not been shipped out yet from our warehouses .
Where can I view the size guide?
You may check our size guide by clicking HERE or on each product record.
What are the accepted methods of payment?
Payment can be made by card (Visa, Carte Bleue and MasterCard), or using your Paypal account.
Is online payment secure?
Implicite guarantees you a 100% secure site. Your payment details are encrypted and disappear automatically after authorisation of payment. You can make your purchases on our site with total peace of mind. By clicking on the icon of the payment card of your choice, you will be redirected to the secure payment site of SIPS-ATOS WORLDLINE which operates using “SSL” standards. You will know that you are on a secure internet location when you see the following icons:
Why has my payment by card been refused?
You credit card payment may be refused for any of the following reasons:
- Your card may have expired. Please check the expiry date of your card.
- You may have reached the maximum amount authorized on your credit card. Check with your bank for the amount authorized.
- Some of the information you entered may be incorrect. Please check that you have entered the right information in the appropriate fields.
For all other problems, please contact your bank.
How do I know that my transaction has been completed successfully?
Once your payment details have been entered, and after having confirmed them, you will receive an email confirmation of your purchase. Please keep this email message for future reference. If you can not find this confirmation email from Implicite, please check also in your spam folder just in case. If you still can not locate this email, please contact our customer service department.
What are the available delivery options?
You can choose between a home delivery (or another post address of your choice) and delivery to a UPS pickup point.
What are the delivery times?
Delivery of your parcel is usually scheduled for an average of 48 hours (business days) from the time it is shipped out from our warehouse. In case of delivery to a pickup point, you have 15 days after receipt of notification of arrival of your parcel to pick it up. After this time, your order will be shipped back to Implicite, then refunded. A restocking fee (of 8 Euros) will be subtracted from the total amount and the remaining amount will be credited to your bank account.
Are there delivery fees?
For all orders of 90€ or more, there are no shipping and handling fees. In this case, the shipping and handling fees will be set to zero in your shopping cart. For order amounts below 90€, shipping and handling fees are 6.95€ per order?
What shall I do if an item is missing from my order?
Implicite is committed to taking great care in the preparation of orders. It is nevertheless possible that an item may no more be in stock. If your item is delayed, you will receive an email to inform you of the time it will be shipped to you. If the item is completely sold out, it may not be possible for us to deliver it, in which case you will be refunded for your payment. If you are uncertain about an issue or have other questions, please do not hesitate to contact our customer service department. Our associates will be happy to provide you with the desired information.
Is there a problem with your item?
Please contact our customer service department and they will be happy to help.
What shall I do if my parcel has not arrived yet?
Please feel free to track progress of your order from your account on our website. Thanks to your tracking number sent in the confirmation email, you will be able to locate your parcel. For more information, please contact our customer service team.
Can not find the answer to your question?
You can contact our customer service department 24-7 by emil at the following address: firstname.lastname@example.org. You can also call at +33 9 75 18 45 32 from Monday to Friday, from 9am to 6pm non stop. Our associates will be happy to take your call and help.
How to return an item? Within how much time?
All products must be returned in their original condition. They must not have been worn, washed, nor damaged; and they must be sent along with their labels and original packaging.
You may return purchased items within 30 days from the date of receiving the parcel :
- By UPS, ask for yout return label
- By UPS Access point, aske for your UPS return label and find a drop off location here
To receive your UPS return label, please contact our customer service by calling +33 975 184 532, or by email at email@example.com.
We recommend that you keep your return shipping receipt. Please remember to include the return form (can be downloaded from the My Account section) as well as your original delivery form.
Do I have to pay for merchandise return fees?
For returns by mail, the shipping fees are paid by the customer unless there is an error that is of our fault. In that case, shipping fees will be refunded to you upon receipt of the parcel. For returns made directly to one of our Implicite stores, item returns are free.
How to exchange an item? Within how much time?
You may exchange purchased items only in Implicite stores within 30 days from the date of receiving your parcel. No return fees will apply then, but the purchase receipt/invoice will be required with the returned item(s).
The following conditions apply to all exchanges:
- An item can be exchanged for the same item of a different size or colour when the price is the same without additional payment nor refund.
- An item can be exchanged for a different item if the new amount is equal to or higher than the original purchase amount.
- A credit note may be issued if the new item is lower in price or if you can not find an item that suites you in our store.
What are the refund conditions? Within how much time?
Only items returned by mail shipment will be entitled to a payment refund. Once a return is authorized, you will receive a confirmation email indicating that the amount has been refunded to the bank account from which your payment was made. The refund amount is based on the amount you paid online upon purchase. In case of a shopping cart promotion at time of purchase, you refund will be made on a pro rata basis.
You can find a size guide on each product page or by clicking here.
How to reach us?
Can not find the answer to your question? We will be happy to help!
You can contact our customer service department:
- By email at the following address: firstname.lastname@example.org (24-7).
- By calling us at +33 975 18 45 32 from Monday to Friday, from 9am to 6pm non stop.
This call will be billed 0,15€ a minute (no extra charges).
How to view the Terms and Conditions of Sale?
Terms and Conditions of Sale can be view from the link at the bottom of each page in order to make it easier for you to navigate. You can also download the Terms and Conditions of Sale by clicking HERE.